How to Handle Conflicts Effectively?

Conflict handling is an essential skill in both personal and professional life. Different situations may call for different conflict resolution strategies. Following are some effective ways to resolve conflicts:

1. Goal and Focus-Driven Approach: When conflicts arise, referring back to goals and objects of the project (or issue at hand) can help choose the solution that best aligns with the project's purpose.
2. Active Listening: You should actively listen to the other person's point of view without immediate dismissal, and ask clarifying questions to understand their perspective better. If needed, refresh your understanding of the topic to gain a deeper insight into their viewpoint.
3. Evidence-Based Arguments: When conflicting ideas arise, provide references or evidence to support your arguments. This strengthens your position and makes your point of view more convincing. If a resolution remains difficult to reach, consider involving a mediator to help guide the discussion.
4. Conflict Resolution Approach: Private discussions can be quite effective for addressing sensitive matters. However, on the other hand, some conflicts can be better resolved through decentralized decision-making (such as by popular vote or team consensus), or centralized decision-making (such as by a senior or a lead person). The conflict resolution approach you take should be based on the nature and significance of the conflict.
5. Respectful Communication: You should maintain a respectful and open-minded tone throughout the discussion. Always end your statements with a question to engage the other person and demonstrate that you value their input. For example, you could state your point of view and end your argument by saying, "What do you think?"
6. Self-Control: Avoid reacting hastily or emotionally to conflicts. If you feel strong emotions, step back and take time to collect your thoughts, conduct research and gather relevant information to formulate a thoughtful and rational response.
7. Find Common Ground: Identify shared interests, values, or objectives as a foundation for mutual agreement. Finding common ground can bridge the gap between conflicting parties and help build trust.
8. Balanced Concessions: Sometimes, finding a resolution may require compromises. Be prepared to give up something in exchange for concessions from the other party. Finding the right balance can lead to a win-win solution that both parties find acceptable.